Knowledge Base

Our knowledgebase includes a list of helpful guides and instructions for fixing common problems.


  • Email Setup guides
  • cPanel guides
  • Frequently asked questions answered by Webshield Support Staff

Contact Support

If you have access to the internet we recommend making your support request by submitting this form:

During business hours our phone number for sales and support is:

1300 309 121

Outside normal business hours you can leave a message which will be returned during business hours.

Business Hours 9am to 5pm Monday to Friday (Australian Central Standard Time)

SMS Text Messages
Support requests can be made by sending a text message to 0481 070 877. We will reply by SMS to your mobile if you contact us by SMS.

Remote Support Tool

Some issues can be resolved more efficiently by allowing Webshield support staff to access your computer remotely.

After discussing your issue with our support staff, download this program to allow us to securely access your computer and fix any configuration problems for you.


Click on the above image to download Anydesk.