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3 Articles GENERAL RULES

  • Information about our Service
  • Personal Information
  • Security Measures In Place

5 Articles CRITICAL INFORMATION SUMMARIES

  • Hosting Critical Information Summary
  • Home Wireless Broadband Critical Information Summary
  • NBN Critical Information Summary
  • Mobile Broadband Critical Information Summary
  • VOIP Phone Critical Information Summary

1 Article ADVERTISING, SALES, CONTRACTS, AND CUSTOMER SERVICE

  • Authorised Representatives and Advocates

1 Article COMPLAINT HANDLING

  • Complaint Handling

2 Articles REASONABLE SERVICE EXPECTATIONS

  • NBN Speed Information
  • Understanding Usage – A simple Analogy

1 Article DEFINITIONS AND INTERPRETATION

  • Definitions and Interpretation

1 Article FINANCIAL HARDSHIP

  • Financial Hardship

1 Article CODE COMPLIANCE AND MONITORING

  • Tracking Usage

15 Articles SUPPORT GUIDES

11 Articles Email Services

  • How do I : Forward an email as an attachment with Outlook
  • Local folders for IMAP users
  • How to change the number of days your email is kept on the server – Outlook
  • Spam Handling
  • Thunderbird – How to change the number of days your email is kept on the server
  • First Steps if your connection is down
  • Android Email Setup Guide
  • Domain Email Account Setup for iPhone
  • Email Settings

4 Articles CUSTOMER PORTAL GUIDES

  • myWebshield – Checking my Usage
  • myVOIP Phone
  • myWebshield Accounting Portal
  • webMail Guide
Contact Us
Support Desk:1300 309 121 Business Hours: 9am -5pm ACST Mon-Fri
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