Home Wireless Broadband Critical Information Summary

This summary gives you the important information you need to know about your plan. It covers things like the length of your contract, how much you need to pay each month, what’s included and what’s not.

Bundling

Bundling is not offered with a phone plan. If you require a phone service, please contact us to discuss a VOIP option.

Equipment needs

(ie: Mandatory Telecommunications Goods) You will require a router for this service. The monthly fee does not include the cost for a router but you may purchase one from us at an additional cost.

Standard Modem	$240 + Postage
SIM card	$15.00

Availability

This service may not be available at your location. Call to confirm availability if needed. This service provides you with a dynamic IP address. These plans provide access to Optus 4G network only (no 3G). Roaming is not available on these plans. These connections are not intended for use overseas or usage outside Australia.

Obtaining Consent

Webshield will require and retain on file consent to establish your connection in the form of:

• An order form, either signed, or originating from a email account that we have on record as owned by the purchaser
• Where possible, a copy of the most recent previous suppliers invoice

Early termination charges

If you cancel your service prior to the end of your contract term you will incur early termination charges. Termination fees include one month subscription plus outstanding hardware costs (Modem and SIM). Contact Webshield for a calculation.

Telecommunications Industry Ombudsman

We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact. You can contact the TIO as follows: Phone: 1 800 062 058 Fax: 1 800 630 614 Online: http://www.tio.com.au/making-a-complaint

Customer Service

We are committed to providing you with excellent service. Please contact us by calling 1300 309 121 or by sending an email to support@webshield.net.au if you have any questions, would like to give feedback or complaint.