VOIP Phone Critical Information Summary

Current at July 2020

This summary gives you the important information you need to know about your plan. It covers things like the length of your contract, how much you need to pay each month, what’s included and what’s not.

Setup and Equipment costs

(ie: Mandatory Telecommunications Goods)
You will require a VOIP enabled modem or secondary VOIP gateway for this service. The monthly fee does not include the cost for a VOIP gateway or modem but you may purchase these from us at an additional cost. Please contact us for further information.

Transfer (“porting”) Existing Phone number$50* – Once off cost
New Phone Number Order$50 – Once off cost

* Please inquire first as different service providers have other hidden costs as part of transfer fees.

Minimum term

The service is available with no minimum term but service is provided on a monthly basis. Cancellation will require you to pay the remained of the monthly billing periods fees.

Important conditions

This service may not be available at your location. Certain speed and internet connection quality levels are required for VOIP to function acceptably. Call to confirm availability if needed. These plans are not intended for use overseas or usage outside Australia. 

Obtaining Consent

Webshield will require and retain on file consent to establish your connection in the form of:

  • An order form, either signed, or originating from a email account that we have on record as owned by the purchaser
  • Where possible, a copy of the most recent previous suppliers invoice

Early termination charges

If you cancel your service prior to the end of your current monthly billing cycle you will be required to pay for the remainder of the monthly billing cycle, and any outstanding call chrages.

Telecommunications Industry Ombudsman

We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.

You can contact the TIO as follows:

Phone: 1 800 062 058

Fax: 1 800 630 614

Online: http://www.tio.com.au/making-a-complaint

Customer Service

We are committed to providing you with excellent service. Please contact us by calling 1300 309 121 or by sending an email to support@webshield.net.au if you have any questions, would like to give feedback or complaint.

Monthly Minimum Charges

ServiceMonthly FeeWhats includedMin. Cost per month
Pay as you go$5/monthlyFirst $5 call credit$5
Dedicated phone number$5/monthlyRetention of fixed phone number$5

Call rates

DestinationFeeCall time unitsFlagfall
Australian Landline$0.12 GSTIncPer Call$0
Australian Mobiles$0.15 GSTIncPer Minute$0
13/1300 numbers$0.32 GSTIncPer Call$0
1900 numbersBlocked by defaultAvailable on request$0
Outside AustraliaVaries * country to countryPer Minute$0

* International call costs vary from country to country. Please inquire about desired call destination costs

Maximum monthly charge

The maximum monthly charge depends on whether you have chosen to use additional calls beyond your included credit. Excess call costs will be charged according to the Call rates (as listed on our call rates page) and will be added to your next monthly invoice.

Tracking your spend

At any time :

– You can log in to your VOIP account to view your spend

– You can request a log of usage by sending an email to

support@webshield.net.au or by calling us on 1300 309 121

This is a summary only. Please contact us for further information or visit our website

Education Pages to Assist you understand Telecommunications Concepts

The Communications Alliance Broadband Education Package