PLEASE WAIT FOR THE SPEED TEST NUMBERS TO STABILISE FOR AN ACCURATE SUBMISSION

3-4 speed tests are required as part of a connection fault process. These need to be conducted:

  • At different times of the day (tests conducted at times of congestion in your suburb could result in inaccurate results).
  • Tests need to be run over an ethernet cable connected to your modem, not over a wifi connection. Wifi signal decreases through walls and over distance, also resulting in a potentially inaccurate result.
  • Tests need to be conducted when you know that other devices around the house are not using large amounts of internet data. Try switching off other devices that may be connecting wirelessly while conducting the tests, and insuring that computers are not downloading software updates.